Twilio

Twilio

Send configured store briefs, alerts and follow-ups by SMS.

Overview

Twilio provides SMS delivery for configured operator messages. Delivery and reply handling depend on the enabled channel, verified recipient and workspace permissions. Confirm your setup before relying on an automated message.

Configuration Steps

  1. In your Nomly dashboard, navigate to Plugins → Twilio
  2. Click Connect and authorize Nomly with your Twilio account
  3. Choose or provision the number Nomly sends from
  4. Set recipients per location — GM, owner, area manager
  5. Configure quiet hours so alerts respect closing time
  6. Pick the Recipes it powers (e.g., Daily Store Brief)
  7. Send a test message and turn it on — your Recipes are live

What you can build with Twilio

Recipes are ready-made jobs for recurring restaurant work—no builder required. Each one can report, ask for approval, or run automatically, within boundaries you set.

TwilioSquare

Daily Store Brief

Yesterday's numbers, as a text, before the GM opens the door.

Runs automatically
Twilio7shifts

No-show escalation

Nobody punched in — text the manager, then the area manager.

Runs automatically
TwilioGoogle Business

Review alert

A one-star review reaches the right phone within minutes.

Runs automatically
TwilioQuickBooks

Approve by reply

Approve a flagged invoice by replying YES to the alert.

Approval required
TwilioGmail

Catering handoff

Text whoever owns catering when a lead needs a call back.

Runs automatically
TwilioKlaviyo

Guest follow-up

Send the order-ready or thank-you text once the call ends.

Runs automatically

Or just ask

  • Who got alerted last night?
  • Which alerts get ignored?
  • What did we text guests this week?
  • Are quiet hours working?