Daily Store Brief
Yesterday's numbers, as a text, before the GM opens the door.
Runs automaticallyTwilio
Send store briefs, alerts and guest follow-ups by SMS or voice.
Overview
Twilio is the delivery layer underneath most of Nomly's alerts. Programmable Messaging and Voice give Nomly a number to send from, status callbacks that confirm a message actually arrived, and inbound webhooks so a reply from your GM is an event Nomly can act on rather than a text nobody sees. Connected to Nomly, alerts stop living in an app nobody opens mid-service — they land on the phone already in the manager's pocket, and the reply comes back into the same thread.
Configuration Steps
- In your Nomly dashboard, navigate to Plugins → Twilio
- Click Connect and authorize Nomly with your Twilio account
- Choose or provision the number Nomly sends from
- Set recipients per location — GM, owner, area manager
- Configure quiet hours so alerts respect closing time
- Pick the automations it powers (e.g., Daily Store Brief)
- Send a test message and turn it on — your automations are live
What you can build with Twilio
Automations operators turn on in their first week — no builder required. Each one can report, ask for approval, or run automatically, within boundaries you set.
No-show escalation
Nobody punched in — text the manager, then the area manager.
Runs automatically
Review alert
A one-star review reaches the right phone within minutes.
Runs automatically
Approve by reply
Approve a flagged invoice by replying YES to the alert.
Approval required
Catering handoff
Text whoever owns catering when a lead needs a call back.
Runs automatically
Guest follow-up
Send the order-ready or thank-you text once the call ends.
Runs automaticallyOr just ask
- Who got alerted last night?
- Which alerts get ignored?
- What did we text guests this week?
- Are quiet hours working?