One-star alert
Text the GM within minutes of any review at or below two stars.
Runs automaticallyGoogle Business
Monitor reviews and reply to guests before the day's service starts.
Overview
Google Business Profile is where most guests find your hours, your menu and your rating. Its Notifications API pushes new and updated reviews, new questions and Google's own edits to your listing through Cloud Pub/Sub, and the Reviews API lets you post a reply back. Connected to Nomly, a one-star review is not something you find a week later: it reaches the right manager in minutes, with a draft reply already written from what the guest actually said.
Configuration Steps
- In your Nomly dashboard, navigate to Plugins → Google Business
- Click Connect and sign in with the account that manages your listings
- Choose which locations Nomly should monitor
- Nomly subscribes to review, question and listing-update notifications
- Set who approves replies, and whether any may post automatically
- Pick the automations it powers (e.g., Review Recovery)
- Run a test notification and turn it on — your automations are live
What you can build with Google Business
Automations operators turn on in their first week — no builder required. Each one can report, ask for approval, or run automatically, within boundaries you set.
Review Recovery
Draft a reply from what the guest actually said, then route it for approval.
Approval requiredWeekly review digest
Monday morning: rating trend, recurring themes, anything still unanswered.
Reports only
Hours parity check
Compare listing hours against POS trading hours and flag the drift.
Reports only
Win back a bad night
Add unhappy guests to a recovery flow once their reply has been sent.
Runs automaticallyReply SLA
Escalate any review still unanswered after 48 hours.
Runs automaticallyOr just ask
- What are guests complaining about most?
- Which location has the worst rating trend?
- How fast are we replying to reviews?
- Did anything change on my listing?
