Voice & Call Recording

How Nomly records, uses and retains what is said on calls to your restaurant.

  1. 1. What This Notice Covers

    • This notice covers audio from calls to your locations, and applies alongside our Privacy Policy and Terms.
    • Two audiences: you, the operator who runs the workspace — and your guest, whose voice is on the call.
    • Where the two conflict, the guest's rights come first.

  2. 2. What We Record

    • Call audio, a transcript, the phone number, and metadata such as duration, time and outcome.
    • Anything the guest says while ordering — name, address, allergy and dietary notes.
    • Do not speak a full payment-card number into a call unless the Service expressly routes the caller to an approved payment flow. Payment-card details are not intended to be included in transcripts.

  3. 3. The Disclosure We Play

    • Where the configured experience records a call, the caller should receive a clear notice that the call is answered by an AI agent and may be recorded.
    • The notice should be presented at the beginning of the interaction, before recorded conversation proceeds.
    • Restaurants must review their configuration and call flow and obtain any notice or consent required where they and their callers are located.

  4. 4. Two-Party Consent States

    • Several US states, and many countries, require every party to consent before a call is recorded.
    • A spoken notice alone may not satisfy every jurisdiction or use case. Restaurants should obtain legal advice for the places where they operate and where callers may be located.
    • A caller who does not consent should be able to stop the interaction and use another available contact method.

  5. 5. How Long We Keep It

    • Retention depends on workspace settings, the type of record, contractual requirements, and applicable law.
    • Workspace controls may allow authorized users to review or change available retention settings.
    • Deletion requests may be subject to backup cycles, security records, legal holds, and other lawful retention requirements.

  6. 6. Who Can Listen

    • Authorized members of the restaurant's workspace, subject to their assigned access.
    • Authorized Nomly personnel and service providers when access is reasonably necessary for support, security, legal compliance, or operation of the Service.

  7. 7. Model Training

    • We do not use restaurant call audio, transcripts, or menus to train general-purpose third-party foundation models unless the restaurant expressly agrees otherwise in writing.
    • We may use aggregated or de-identified operational metrics, such as answer rates, durations, and failure modes, to improve the Service.

  8. 8. Voiceprints & Biometrics

    • Nomly is not designed to create voiceprints or identify guests by the unique characteristics of their voice.
    • If a restaurant configures another service to perform biometric identification, that separate service and the restaurant are responsible for the notices and consent applicable to that use.

  9. 9. If a Guest Objects

    • A guest may ask the restaurant or Nomly to review a request involving a recording or transcript. Available rights and response times depend on applicable law and our role in processing the information.
    • You do not need a lawyer to make that request, and neither do they.

  10. 10. Requests & Contact

    Questions about voice data, or a request from a guest? Reach us at:

    We would rather over-explain this than have you find out later.